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Data Protection Statement
At Coltan Finance, your trust is paramount. This document outlines how we handle, use, and safeguard your personal and credit-related information.
We believe your privacy matters and are committed to managing your data responsibly. By engaging with us or using our services, you agree to the terms described in this notice and any other agreements in place.
This statement also explains how we manage information related to credit assessments. Throughout, we refer to this type of data as "credit details."
Coltan Finance adheres to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws. More on the APPs can be found at www.oaic.gov.au.
Information We May Collect
Depending on your interaction with us, we may collect details such as:
Over time, further data like transaction records, complaints, or inquiries may also be collected.
Legal Obligations to Collect Data
Certain laws require us to gather specific information, such as verifying your identity in line with anti-money laundering legislation.
Online Engagement and Website Use
If you use our website or digital tools, we collect usage data to enhance your experience and protect your account. This may include:
If you begin an application online and do not complete it, we may reach out using the contact details you provided to assist you.
Ways We Collect Your Data
We typically request information directly from you. This may happen:
Keeping your information up to date helps us serve you better.
Indirect Sources
When needed and allowed by law, we may collect personal details from:
If You Choose Not to Share Information
Declining to provide requested data may limit our ability to:
Handling of Credit-Related Information
Credit information is collected during financial assessments or credit assistance inquiries. It may be sourced from:
What Happens with Unrequested Information?
Occasionally, we receive data unintentionally. If this happens, we assess its relevance. If the information is not required, we securely destroy or de-identify it.
Notification Upon Collection
Whenever we gather personal data directly, we will take reasonable steps to notify you about the reason, how it will be used, and your rights regarding that data.
If we obtain information through third parties without your direct involvement, we will still inform you as appropriate.
Keeping Your Data Safe
We store personal data in both digital and physical formats. Safeguards we use include:
Third-party storage providers are bound by agreements to protect your data and prevent misuse.
Data Retention and Disposal
We only retain personal information for as long as required for our business purposes or by law. Once no longer needed, we take steps to securely dispose of or de-identify it.
Sensitive Personal Information
Sensitive information—such as racial background, health status, or political affiliations—is not actively collected. If you choose to share such details, they will be securely stored and handled in accordance with this policy.
Use of Personal Data
We use your personal data to:
From time to time, we may use your information to inform you about:
You can opt out of marketing communications at any time.
We do not sell your personal data to third-party organisations.
Additional Uses of Your Data
Your information may also be used to:
Government-Related Identifiers
In specific circumstances, we may collect government-issued identifiers (e.g., tax file numbers). These are only used or disclosed where legally allowed.
Contacting Us
We value your feedback. If you have any questions or concerns about our data handling practices, please contact us using the details below:
Melbourne
1300 000 000
Contact@coltanfinance.com.au
Updates to This Statement
We may update this document to reflect legal changes or improvements to our practices. You may request a copy of the most recent version via your preferred communication method.
Last revised: May 2025
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